Product & Services Refund and Exchange Policies
The staff at Broils Consulting Group puts customer satisfaction first. Our commitment to service means we work diligently to provide the highest quality of products and services.
Digital Products:
If you received the incorrect item, please email us within 14 days from the date of purchase at support@broilsconsulting.com, so that we can resolve the issue as quickly as possible.
In your email to us, please include your name, order number, and proof of what items were missing or incorrect.
Unless defective or you received the incorrect item, ALL sales are final on ALL digital products due to the nature of this product no refund or exchange can be issued.
"Live" Webinars and Online Courses:
Please refer to the policies outlined on the registration and enrollment form.
Print Products
To be eligible for refund or exchange the items must not show signs of use.
Refunds may be requested within 14 days of purchase.
Exchanges are honored within 30 days for the same or similar item at the same price, if the aforementioned policies are adhered to.
We do take full responsibility for orders that consist of missing items.
Please contact us at support@broilsconsulting.com
In your email to us, please include your name, order number, and proof of what items were missing or incorrect.
When your case follows protocol, you will receive a return shipping label via email in order to send the item(s) back to us.
Upon receipt of the item, we will then refund or mail your correct order to you.
Please don't hesitate to contact us if you have any questions. Thank you.
BULK PURCHASES:
Please refer to the refund and exchange policy within the order form and invoice.
Thank you in advance for your cooperation.
The Support Team
Broils Consulting Group, LLC
The Educators Career Transition Experts